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Know Before You Go

Questions and answers about Hornblower Niagara Cruises.

Tours & Cruises

What types of tours & cruises are offered?

Hornblower Niagara Cruises offers unique experiences to choose from;

Voyage To The Falls Boat Tour

Hop aboard to make your way to an experience no one ever forgets. Get up close and personal with the American Falls, Canadian Horseshoe Falls, and breathtaking Great Gorge – and the thundering roar, awesome power and amazing mist that come along with these natural wonders.

Or ride after sunset for a light-mist experience (that’s still heavy on the magic) with the illumination of the Falls.

Falls Fireworks Cruise

For a later-at-night moment you’ll only find here, there’s nothing quite like a cruise and the sight of exploding fireworks over Niagara Falls to make your visit memorable.

Our 40-minute Falls Fireworks Cruise feature starry skies, panoramic skyline views, stunning illuminations and, of course, fireworks that light up the sky—and your family’s faces. Plus buy your ticket online to include access on the brand new Hornblower Niagara Funicular with breathtaking views like no other.

Please note: the Falls Fireworks Cruise is not available for the 2020 season.

When does Hornblower Niagara Cruises sail?

Hornblower Niagara Cruises operates 7 days a week seasonally. See our Schedule Page for more details.

Can I reserve a specific time for a Voyage to the Falls boat tour?

Voyage to the Falls boat tour tickets are general admission and are valid for one-time use within 7 days of the selected tour date.

No time specific reservations required for Voyage to the Falls boat tours.

Please find our full schedule here!

What is the difference between the Full Mist and Light Mist experience?

Before sunset our Full Mist boat tours sail into the heart of the Canadian Horseshoe Falls.
While our Light Mist experiences sail after sunset and right up to the brink of the Horseshoe Falls.

What if there is bad weather?

We sail rain or shine!

If severe weather persists, tours may be cancelled or postponed until the weather clears.

Do I have to pay for a poncho?

Our recyclable ponchos are complimentary and handed out just before boarding.

Are your ponchos recyclable?

Yes, our complimentary ponchos are 100% recyclable.

What time should I arrive for the Falls Fireworks Cruise?

Please note that the Falls Fireworks Cruise will not be available for the 2020 season.

What happens if the Fireworks Display does not occur?

Please note that the Falls Fireworks Cruise will not be available for the 2020 season.

How long should I expect to be onsite?

We recommend budgeting an hour for your entire visit, this is fully dependent on traffic volume and varies person to person. Actual time may vary depending on business volumes, peak hours, etc.

Did you know? Our Riverside Patio is full of food, drinks, and fun! Stop by for a pre-sail snack or a post-sail toast and enjoy some live music, signature menu items, fun drinks for the kids, local Niagara wines and frosty cold beer.

Are your vessels Transport Canada certified?

Yes. All Hornblower Niagara Cruises vessels are Transport Canada certified and inspected annually to adhere to strict safety regulations. All our Marine crew participate in regularly scheduled safety drills on each vessel.


What are your ticket prices?

2020 Voyage to the Falls Boat Tour Pricing
Ticket TypeAgePrice
Adult with Funicular13+$30.50 CAD
Child with Funicular5 - 12$20.50 CAD
Infant with Funicular4 and underFree
2020 Falls Fireworks Cruise Pricing
Ticket Type
Please note: the Falls Fireworks Cruise will not be available for the 2020 season.

*HST is not included in prices

Where can I purchase tickets?

To skip the ticket booth line, all boat tour and cruise tickets can be purchased online by clicking here.

Tickets can also be purchased during your visit at the Ticket Plaza.

What is your refund policy?

All boat tour tickets are final and tickets are non-refundable. Read our full Terms & Conditions here.

To assist our guests’ booking decisions with Hornblower Niagara Cruises during the evolving worldwide COVID-19 situation, we are making temporary changes to our cancellation policy:
  • If your boat tour or cruise is cancelled because public health authorities’ decisions, we will fully refund your purchase.
  • If you are unable to join for your experience due to an illness or because of travel to a restricted area (PHAC Level 3 region), we will apply the purchase you have made toward any future experience offered in 2020, or we will fully refund your purchase based on your decision.

How do Flexible Date Tickets work?

All Voyage to the Falls Boat Tour tickets are Flexible Date Tickets. They are valid for one-time use within 7 days of the selected tour date.

For example, if you purchased a ticket for July 1st, that ticket would be valid until July 7th.

What are the benefits of buying tickets online?

To skip the ticket booth line, especially during peak season or peak hours, we recommend purchasing tickets online in advance.

Plus buying your tickets online gives you access to ride on the brand new Hornblower Niagara Funicular (includes the $4.25 funicular fee) with breath-taking views of the Great Gorge and Falls.

Do I have to print out my tickets?

We encourage all guests to skip the printer and use our Mobile e-Tickets which can be scanned directly from a smart phone or within our Niagara Cruises App.

Can I pay in US currency?

Yes! We accept US Visa, MasterCard and American Express credit cards online and in person. US cash is also accepted at our Ticket Plaza.

What methods of payment do you accept?

American Express
CAN and US Cash

Please note that our website does not currently take Visa Debit, MasterCard Debit, or prepaid cards as a method of payment.

Do you offer any discounts for students, or seniors?

We do not offer discounts for students and seniors.

For groups of 20+ see our Groups page for rates.

How many people do I need to get a group rate?

Groups of 20 or more people are eligible for our group rate.

For more information on booking at the group rate see our Group Rates page.

Do you sell gift cards?

Currently we do not sell gift cards.

I’ve purchased a ticket online but did not receive my e-Ticket, what now?

Alternatively, you can bring your booking id number to the Hornblower Niagara Funicular and we will be able to bring up your reservation.

I lost my ticket, can it be replaced?

Yes, an e-ticket can be replaced with the original booking id number at the Hornblower Ticket Plaza or by contacting our Customer Support department.

Hornblower Niagara Cruises Wave Graphic Niagara Falls Canada

Attraction Grounds

What are Hornblower Niagara Cruise’s hours of operation?

Our hours of operation vary depending on the day of your visit. Please see our Schedule Page for more information.

What happens if the Funicular isn’t running?

Use of the Hornblower Niagara Funicular is subject to normal hours of operations, availability and weather conditions. At its sole discretion, Hornblower Niagara Cruises reserves the right to provide alternative means of transportation to the Riverside Patio and boarding area. In the event that the Hornblower Niagara Funicular is not available for use, no refunds shall be issued.

Are your boats wheelchair accessible?

Yes, our attraction and all boats are wheelchair accessible.

Please visit our Accessibility page for more information.

Do you have washrooms onsite?

Yes, there are 2 wheelchair accessible washrooms aboard each of our two catamaran boats.

There are additional wheelchair accessible washroom on land on Hornblower Landing.

Is smoking or vaping allowed?

Smoking or vaping of any kind; tobacco, cannabis, or e-juice, is strictly prohibited on our boats or anywhere on our property.

Are Infant Strollers permitted on the attraction grounds and on the boats?

  • Yes, small to mid-size infant strollers are permitted.
  • Prior to boarding there is a designated unsupervised area available to park strollers at your own discretion.
  • Infant strollers brought on-board are not permitted on the upper observation deck for safety purposes, as well, strollers cannot be left unattended and all personal belongings should be supervised accordingly.

What is the personal item allowance on the attraction grounds and on the boats?

  • All passengers and personal items may be subject to screening.
  • Passengers are permitted to bring a personal item. Personal items include a small purse or handbag, small backpack, infant diaper bag or camera bag. Maximum dimensions are 17.8 x 38.1 x 40.6 centimetres (7 x 15 x 16 inches).
  • Restricted and dangerous articles are strictly prohibited. This includes, but is not limited to:
    • Restricted articles (suitcases of any size, carry-on luggage, overnight bags, roller bags, briefcases, coolers, trunks etc.)
    • Dangerous articles (weapons, sharp objects, club-like items, flammable or explosive materials, disabling chemicals, tools, etc.)
    • All other large items that exceed the maximum dimensions.
  • Your safety is our priority. Please note that additional baggage and entry restrictions may be imposed at the checkpoint without prior notice. Even if an item is generally permitted, it may be subject to additional screening or not allowed through the checkpoint for various reasons. The final decision rests with the Hornblower Niagara Cruises staff on whether an item is allowed through the checkpoint.

Is there a place to store my personal items?

  • No, we do not offer storage areas for personal items.
  • All personal items should never be left unattended during your visit.
  • At your own discretion, infant strollers can be left at the designated unsupervised area prior to boarding.
  • Please refer to Personal Item Allowance for more details.

Do you have a Lost and Found?

Yes, our Lost and Found is located at our Administration Building where the public washrooms are located. For further assistance contact our Customer Service department.

Can I bring my pet?

Hornblower Niagara Cruises welcomes guide dogs or service animals on our premises.  All service animals must wear proper service attire, and documentation supporting that the animal is a service animal must be provided.

All other animals and pets are not permitted on Hornblower Niagara Cruises’ property.

Can I bring in outside food and beverage?

We offer a selection of warm and cold drinks, and our casual menu is filled with delicious foods for you to enjoy on our Riverside Patio along side the spectacular views.

Outside food and beverage is not permitted at our attraction.

Can I take photos?

Absolutely! We love seeing the amazing photos and videos our guests take. Be sure to use #InTheMist on social media to share your experience with us!

Please note that we only allow hand held cameras onsite and do not permit any additional equipment with general admission. For commercial film/photography shoot inquiries, please see our Press & Media page.

Directions & Parking

How do I get to Hornblower Niagara Cruises?

Our address is 5920 Niagara Parkway, a short walk from the foot of Clifton Hill. For more information please visit our Directions Page.

How do I get to the Hornblower Niagara Funicular?

Located at the intersection of Niagara Parkway and Clifton Hill.

For more information please visit our Directions Page.

Where should I park?

Hornblower Niagara Cruises does not have any parking, however, there are a number of parking lot options provided by Niagara Parks and surrounding businesses.

See our Directions & Parking page for more details on parking.

What is the closest Canadian Highway to Hornblower Niagara Cruises?

The closest Canadian highways to Hornblower Niagara Cruises are the Queen Elizabeth Way (QEW) and HWY 420.

Find more directions on our Directions & Parking page.

Where is the closest bus terminal?

The closest bus terminal is the GO Transit Bus Terminal located at 4269 Bridge Street, Niagara Falls, Ontario.

For more details visit the GO Transit website.

Where is the closest train station?

The closest train station is VIA Rail located at 4267 Bridge Street, Niagara Falls, Ontario.

Visit the Via Rail website for more details

Do I need a passport to enter Canada?

For all inquiries regarding passport information or travel documents that are required to enter Canada, please visit the Canadian Border Services Agency website.

What is the closest Canadian-US. Border crossing?

The closest border crossing to our attraction is The Rainbow Bridge, a 2-minute drive from Hornblower Niagara Cruises.

The Whirlpool Bridge is a Nexus only bridge and is located 5-minutes from the attraction.

What is the closest international airport?

The closest airport to our attraction is the Niagara Falls International Airport in Niagara Falls, New York, U.S.A at approximately a 30-minute drive.

The Buffalo International Airport in Buffalo, NY, U.S.A is approximately a 45-minute drive.

There is also the John C. Munro International Airport in Hamilton, Ontario, Canada (40-minute drive) and Lester B. Pearson Toronto International Airport in Toronto, Ontario, Canada (1.5 hours).

Hornblower Niagara Cruises Wave Graphic Niagara Falls Canada

Plan Your Visit

When is the best time to visit Niagara Falls, Canada?

The best time to visit Niagara Falls, Canada is between April and November when many of the major attractions are open and the weather is best.

When are your peak times?

On weekends, holidays, and throughout the summer season, our peak hours are between 11:00 am – 4:00 pm.

In July and August we suggest coming before 11:00 am or after 4:00 pm for the best visitor experience.

Is Hornblower Niagara Cruises wheelchair accessible?

Yes, our attraction and all boats are wheelchair accessible.

Please visit our Accessibility page for more information.

What should I wear?

Complimentary recyclable mist ponchos are provided for each guest.

Light jackets, sweaters, rain jackets, running shoes, and hats are great when travelling to Niagara in the Spring and Fall. 

During the summer months a comfortable pair of walking shoes is highly suggested. Shorts, t-shirts, hats, sun visors, sunglasses, and light jackets for the evening are also encouraged as temperatures are generally 5 – 10 degrees cooler by the water. Don’t forget the sunscreen!

Please also consider dressing according to the weather to ensure a comfortable experience. You can check the local weather here.

What types of accommodations are close to Hornblower Niagara Cruises?

There are many hotels, inns, bed and breakfasts and hostels that are located close by to Hornblower Niagara Cruises. Our Plan Your Visit page shows many popular hotel areas such as the Fallsview District, Clifton Hill District and Lundy’s Lane District.

Do you have food and drinks available?

Whether you’re looking for breakfast, lunch, dinner or a light snack, our Riverside Patio casual menu is filled with delicious food and spectacular views.

This is one of the region’s best kept secrets. So for Food, Drinks and Fun, spend some extra time at our Riverside Patio.

Is there a location to purchase waterproof items?

Yes, we offer a selection of waterproof items such as smartphone cover cases, water shoes and bags at our Roar Store Retail.

Do you offer Audio Tours?

Our free Audio Tour Guides are available in our Niagara Cruises App and are available in 8 languages.

Does your app feature games?

YES! Our app features trivia questions, mix and match puzzles, and a Virtual Tour to learn about Niagara Falls.

More Questions About Niagara Falls, Canada?

If you have any questions regarding your travel plans to visit Niagara Falls, Canada please contact Niagara Falls Tourism and their staff will help address your needs.

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